FAQs about Yes and Right Group

By registering with Cartier Care, you can enjoy, in addition to a range of services, an extension of your 2-year International Cartier Warranty of up to 8 years for your watches and desk clocks.
Furthermore, you will receive communications related to your creation as well as invitations to receive complimentary technical diagnostics and advice.
Our teams will offer to carry out regular inspections of your watch (magnetism, precision, amplitude and water resistance) to ensure its correct functioning.

Please consult our Cartier Care section for more information on how to join our Care program.

To join Cartier Care you need to have the ownership of a Cartier watchmaking creation. Please see below the list of full requirements:
• the registration of your watchmaking creation online
• the agreement to receive communications from Cartier
• the creation of a Cartier account
To finalise your registration to Cartier Care you will need your watchmaking creation’s serial number, which is found on your warranty card and engraved on the back of your timepiece.

Click here to Join Cartier Care and here to Create an Account.

Quartz watches work with energy supplied by a battery. Quartz watches have no balance, and the timekeeping element consists of a crystal of quartz. Whatever the watch’s position, its accuracy will always be identical.

Watches equipped with a mechanical movement receive their energy from a wound-up spring. If your mechanical watch has manual winding, you need to turn the crown to wind up the spring. Automatic (self-winding) mechanical watches also use the spring system, but the winding of the spring is carried out by the movements of your wrist, which cause an oscillation that supplies the energy required for the winding system. 

If you are not particularly active or do not often wear your watch, the mechanism of your watch may not be wound up enough for it to work properly. Whether it is mechanical or automatic, your watch may be slightly fast or slow, depending on how you wear it.

If your watch is regularly fast or slow, a Cartier master watchmaker can carry out small adjustments to restore it to good working order. Please note that the mechanism of your watch may need a Complete Service in order to restore its original accuracy. 

In normal wearing conditions and to guarantee optimal security, you are recommended to have the water-resistance seals of your watch replaced once every two years (for quartz watches, this is approximately the same length of time as a battery replacement).
If the watch is worn when playing sport or when it is in frequent contact with water, you are recommended to have the seals checked once every year.  
 

The water resistance of your watch is ensured by a system of seals. These seals are constantly placed under pressure and subjected to natural wear and tear. Regular checks of your watch’s water resistance make it possible to determine whether it is still adequate and to have the seals replaced if necessary.
 

If your Cartier water-resistant watch shows condensation under the glass, we advise you to promptly contact a Cartier boutique, an authorised dealer or a Cartier After-Sales Service Centre so as to proceed to a Complete Service including the replacement of all seals and also of the battery. It is essential to resolve this situation rapidly in order to prevent the humidity from damaging all the components of your watch.

For the vast majority of watches, polishing makes it possible to remove or reduce scratching on gold or steel surfaces.

Given that this operation involves the removal of a fine layer of metal, we do not recommend polishing your watch more than:  twice in the lifetime for a watch made of white gold, three times in the lifetime for a watch made of yellow gold.

Yes and Right Group invites you to visit our boutique to personalise your watches. Our ambassadors will be delighted to show you a wide selection of interchangeable straps in classic, bright or zesty shades that reflect your style and personality.